FAQ's

Can I use my rocker outside?

The finish on these rockers is an acrylic and is designed for use on a covered porch away from nature's elements. Because your chair is made with solid hardwoods, it will age similar to the wood on your home. Maintenance of your rocker will help keep its finish looking new. Whether covered porch or indoors, keep your rocker cleaned and polished with a high quality furniture polish to extend the life of the finish. Should your rocker get wet, please be sure to dry it as soon as possible. The finish on any wood product will eventually begin to deteriorate. To restore its beauty, we recommend a light hand sanding and cleaning followed by application of a quality finish material as directed by your local store. Periodic touch up of scratches and nicks will protect the wood and keep moisture and mildew from building up.

Are the rockers shipped fully assembled?

No, they require you to attach the runners, a simple process. Instructions are included.

 

What if my order arrives damaged?

The packaging of our products assures that your order will arrive in perfect condition 99.9% of the time. However, if you notice on delivery that the box is damaged please make an immediate note on the delivery receipt when you sign for the delivery. If the box appears damaged to such an extent that the merchandise inside may be damaged, refuse delivery and call our Customer Service department at 877-886-0992. Please inspect your rockers immediately upon arrival. Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. If you find damage to your order once you open the box we require a picture of the damage in order to have the damaged item replaced or repaired at the manufacturers discretion. In either case you must notify us of the damage within 5 days of receiving your order.

For rocker orders: The rockers are shipped via UPS or FedEx Freight on large trucks due to the size of the cartons. As with all furniture shipping there is the possibility of freight damage no matter how well the furniture is packed. It is VERY important that you carefully inspect the box(es) when your rockers arrive. If any damage at all is apparent on the outside of the box please make a note of it on the shipping receipt BEFORE you sign it. Do NOT let the driver try to hurry you along, and do NOT let the driver give you contrary instructions. Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. Our ability to file a freight claim on your behalf is affected by what you do when the rockers are delivered. If you have noted damage on the box in writing on the shipping receipt and you then find that the rockers inside are damaged a digital image of the box and the damaged rocker is extremely helpful. You can

What types of credit cards do you accept?

We accept MasterCard, Visa, American Express and Discover.

What if I don't feel comfortable making a credit card purchase online?

No problem, if you prefer to use a personal check please call 1-877-886-0992 to place your order by telephone. Customer Service is open from 10:00 to 6:00 EST, Tuesday through Saturday. Shipment of your order will be delayed until your check clears so receiving your order will take additional time.

What about shipping?

Our rocker prices include residential or commercial shipping to US states in the Eastern or Central time zones. There is a $100 shipping surcharge per order, where the amount of the order is under our minimum order amount. This applies to eleven Mountain and Pacific time zone states due to increasing freight rates. The minimum order amount to avoid any shipping surcharge is $500 to AZ, CO, ID, MT, NM, NV, UT, WY, and $700 to CA, OR, WA. In most cases orders of two or more rockers or chairs will eliminate this surcharge.

The shipping carrier will call to set up an appointment for delivery and a signature is required. Rockers and chairs are shipped via UPS Freight, FedEx Freight, or Southern Freight on large trucks due to the oversize shipping cartons so please advise us of any shipping considerations to your location in the Additional Information box on the checkout page.

Please note: Some shipping addresses in the US incur a substantial shipping surcharge due to their location such as when a ferry would be required for delivery, or the rockers are to be delivered to an address in a major metropolitan city such as Washington DC, Chicago, Los Angeles, or New York. If your address is one that would incur such a surcharge and where we would suffer a loss over and above the sales price we will notify you and you can either agree to pay the extra shipping charges, agree to an alternate shipping address, or cancel your order and receive a refund of your purchase price.

Do you ship internationally?

We can ship to Canada, please call or e-mail us with your shipping address including your postal code and we can get a shipping quote. Shipping to Alaska, Hawaii and international destinations may be able to be arranged by you through American Baggage. This shipping company is located in Methuen, Massachusetts and their toll-free number is 800-752-6773 (or 978-975-0142 from outside the US). Our experience with this company has been good and the rates are very reasonable. We can ship your rockers to the departure US shipping port with the required packing slips and documentation. You will be responsible for making the shipping arrangements (including insurance coverage) with the shipping company directly and for any import taxes or duties in your destination country. We can only warrant that the rockers are free from defects until they are delivered to the departure port so the optional insurance coverage during shipment is highly recommended and well worth the extra 3.3% of declared value.

How long will my order take?

We will send you an e-mail confirmation of your order immediately upon receipt of your payment. The products are shipped directly from the manufacturer. Most orders take about two to three weeks to ship. Occasionally during the busy spring and summer seasons certain styles or finishes may be temporarily oversold and shipping may take a little longer, we will make every attempt to keep you informed when we are updated by the factory about inventory. Shipping transit time is an additional 2 to 7 days depending on your location. Once the items have shipped we will usually e-mail you with a tracking number so that you will be available at the shipping address for delivery. If you have any questions about your order feel free to call us at: 1-877-886-0992.

What about returns?

If you are not satisfied with your purchase we will refund your money less any shipping charge we paid on your behalf as long as you return the item in the original packing and in original condition, within 30 days of receiving your order. Return delivery charges are your responsibility.